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  1. Send the packing video to customer's email and pull out the video by scanning or searching order ID

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    4 comments  ·  General  ·  Admin →
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    started  ·  AdminGroovePacker (Problem Solver, GroovePacker) responded

    We have implemented an option to capture an image from a mobile device or web cam after scanning is complete. This can be optionally emailed to the customer or just saved with the order for reference. If users feel video would bring sufficient value that the storage would be warranted we may add a video option in the future.  If you're following and would like early access please reach out to support@groovepacker.com

    3rdVenue supported this idea  · 
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    3rdVenue commented  · 

    I say DO NOT send anything to the customer, wait for them to try and commit fraud. Then smash them with the video / pics and tell them to stop doing this. Meanwhile, report their fraud to Ebay / Amazon / Paypal / whoever and get them BANNED.

    We only do about 5,000 orders per month, but we are getting some idiot claiming they never got their delivered package or that items were missing on a DAILY basis. It is becoming absurd how frequent, bold, and wrong the buyer base is becoming. It's like their full time job to rip off online sellers. We MUST fight back, very hard, and very fast!!

    Buyers need to face CONSEQUENCES for their actions. Until they are held accountable with real bans and penalties this problem is only going to get worse and worse until ecommerce becomes impossible.

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